Privacy Policy

Last updated: 20 October 2025.

1. Introduction

Pluto Financials (“we”, “our”, “us”) respects your privacy and is committed to protecting personal information in compliance with the Nigeria Data Protection Regulation (NDPR) and the General Data Protection Regulation (GDPR).

This policy explains how we collect, use and safeguard information when you interact with our website, platform and related services.

2. Data controller

Pluto Financials is the data controller responsible for processing personal information under this policy. If you have any questions, contact us at office@plutofinancials.com.

3. What we may collect

We may collect:

  • Cookies and analytics data to improve our website experience
  • Contact information (name, email address, organisation, phone number)
  • Usage data (IP address, browser type, access times, pages visited)
  • Business and technical data you provide when requesting a demo or integrating with our API

4. Lawful Bases for Processing

We process personal data under one or more of the following lawful bases:

  • Based on your consent, where required
  • To perform a contract or take steps prior to entering a contract
  • To comply with legal and regulatory obligations
  • To pursue legitimate business interests, such as improving our platform and supporting clients

5. How We Use Data

We use personal information to:

  • Send service updates, insights or marketing materials (where permitted)
  • Provide access to our platform and related services
  • Respond to enquiries and support requests
  • Conduct due diligence and compliance checks
  • Improve and secure our website and products

6. Data Retention

We retain personal data only as long as necessary to fulfil the purposes described or as required by law. After that, data are securely deleted or anonymised.

7. Sharing and Disclosure

We do not sell personal information. We may share limited data with:

  • Partners and affiliates assisting with service delivery (under strict data protection terms)
  • Service providers who support our operations under confidentiality agreements
  • Regulators, auditors or law enforcement where required by law

8. International Transfers

Where data are transferred outside Nigeria or the UK/EEA, we ensure adequate safeguards are in place, such as Standard Contractual Clauses or equivalent legal protections.

9. Security

We use encryption, access controls, secure storage and regular testing to protect data against unauthorised access, loss or alteration.

10. Your Rights

You have the right to:

  • Request access to your personal data
  • Correct or update inaccurate data
  • Request deletion where applicable
  • Object to certain processing activities
  • Withdraw consent at any time (where processing is based on consent)
  • To exercise these rights, email office@plutofinancials.com.

11. Updates to This Policy

We may update this policy from time to time. The latest version will always appear on this page with the revision date.